Frequently Asked Questions

General

How do I reserve a bed?

Reserve your BRYTE bed by going on our website, www.bryte.com, and entering your name, phone number, email address, zip code and bed size that you would like to reserve. Bed reservations can also be made in our Embassy (Showroom) by providing the same information listed above to the BRYTE Ambassador. Your estimated ship date will be included in your reservation email confirmation.


Do I need to pay up front when I reserve a bed?

No payment is needed up front when making your bed reservation. You will receive email notification to put in your address and credit card number when your bed is ready to ship. Your card will be charged once your bed ships.


Can I cancel my reservation?

Yes, you can cancel your BRYTE bed reservation at any time during the reservation period by emailing us hello@bryte.com or going to bryte.com/pages/cancel.


Where can I try a BRYTE Bed?

Visit us at our flagship store at Bellevue Square, located in Bellevue, Washington and try our demo available as of June 1, 2018.


When will the BRYTE bed be available for shipment?

Starting Fall 2018


What is your return policy?

BRYTE Bed may be returned within 365 days from date of initial purchase provided your BRYTE Bed is clean and undamaged. All sales of the Special Edition Bed Frame are final. Accessories (i.e. products other than BRYTE Bed and Bed Frame) may be returned for credit within 90 days of purchase.


How do I process a return?

Accessories may be returned online or in our Bellevue Embassy (Showroom) or just send us an email at hello@bryte.com and we'll take care of the rest.


Do you have a store?

Yes, we have an Embassy (Showroom) in Bellevue, Washington located in the Bellevue Square Shopping Center, where you can demo the bed and purchase our full line of accessories. Call the store to schedule an in-store demo; the phone number is (425) 453-1283.


Where are BRYTE Beds made?

BRYTE Beds are designed and made in the USA.


What are my payment options?

Credit card and Apple Pay only. We do not accept cash. And financing will be available before your product ships.


Do you have financing available?

Yes, financing will be available when you place your final purchase order before your product ships. You will be presented with various financing options at that time (based on your credit).


Can I get the same products in store and online?

No. Starting in May, you can only Reserve the bed online. In the Bellevue store, you can purchase all products a la carte. Once our bed begins to ship, you can purchase all products online and in-store (excluding the special edition bed frame, which is only available in our Embassy.)


What happens if I have a problem with my bed?

Don't worry, we've got you covered under our Bryte-Hearted Guarantee. A complimentary 5-year care package is included. All you have to do is email us at hello@bryte.com, let us know what the issue is and a BRYTE Ambassador will contact you to see if we can remotely fix the problem first, and if not, we will send out a service rep to service your bed.


Do you offer a product care service and warranty?

We offer a complimentary five-year complete BRYTE Care package that covers the product and any service. We will also offer extended BRYTE care for up to 10 years.


How long will your bed last?

We've designed our bed to last over ten years.


Can I add more beds to my existing reservation?

We only allow one address per reservation. Please contact us at hello@bryte.com if you'd like to make an adjustment to your reservation, or you can use a different email address to create a new reservation.


What included in the 5 year Care Package?

The 5 year Care Plan for our BRYTE Bed covers any issues with your BRYTE bed. We include remote and in-home service, repair and replacement of parts if needed.


How do I unsubscribe from BRYTE marketing emails?

You select the Unsubscribe link at the bottom of your email or go to bryte.com/pages/unsubscribe.


Do I need to enter my credit card details when I reserve my BRYTE Bed?

There is no credit card required when you reserve your BRYTE bed. We will send you an email to complete your order once your BRYTE bed is ready for delivery. Estimated delivery is Fall 2018.


Product

Do I need to buy a separate box spring or base foundation?

No. The BRYTE bed comes as a complete mattress and foundation base set. These are designed and required to work together.


Is the bed compliant with industry safety standards?

Yes, it is compliant with The Standard for the Flammability of Mattress Sets, The Standard for Household and Commercial Furnishings, UL, FCC, EMI, and EMC Standards, State regulated chemical restrictions, and our BRYTE internal standards for shipping, excessive wear, safety and use.


Does the BRYTE bed fit in my existing bed furniture or frame?

Yes, our bed works with any standard queen, king, or California king bed frame. Our bed + foundation works as a system and is 21" tall. (1) If you have a platform bed, you will want to measure the height to be sure you are ok with it. Bed height is a preference. (2) If you have slats in your bed frame and the slats sit 3-4 inches off the ground, you are good to go. (3) If your bed is on a solid piece of wood, you will need place spacers between the foundation of the bed and your bed frame so your bed can breathe.


If I don't have WiFi in my house, will the BRYTE bed still work for me?

Yes, the BRYTE bed will still work without WiFi, providing a comfortable, dynamic experience. However, some of the AIDEN learning improvement and reporting features will be disabled since they require WiFi connectivity to the BRYTE Cloud.


Does the BRYTE bed require electricity to work, and what happens if my electricity goes out?

Yes, the BRYTE bed plugs in to 120V power. But if the power goes out, the BRYTE bed is designed to still work as a bed, providing a comfortable experience. Without power, the adjustable and learning features will be disabled.


How long does it take the AIDEN to learn my personal sleep characteristics and improve my sleep?

AIDEN starts learning on the first night you sleep. AIDEN typically takes several weeks to initially learn your characteristics, but you can help accelerate learning by providing your helpful feedback on how you feel through the BRYTE app. The longer you sleep on the BRYTE bed, the more personalized and improved your sleep experience becomes. And AIDEN will also continue learn and adapt over the years, as your lifestyle, sleep behaviors, activity and body change over time.


How is my privacy protected?

The BRYTE system insures your sleep data remains fully anonymous. It has been carefully designed to securely protect your identity. We actually are unable to access your identity for your sleep data without your explicit permission. Please refer to our Privacy Commitment


Shipping & Delivery

When can I expect my BRYTE Bed to arrive?

The BRYTE bed will be available for shipping starting in Fall 2018. You will receive an email one week before your bed is about to ship. Our beds begin to ship this fall and we promise it is worth the wait!


Where do you ship to?

We ship anywhere in the Continental United States. We do not ship to Alaska, Hawaii or outside the U.S. at this time.


Do you charge for shipping?

Shipping charges may apply based on your location. When your bed is ready to ship, you will receive an email with your estimated shipping costs. Free shipping will initially be available in the following cities: Seattle, Portland, and Austin. Payment is not required at the time of reservation.


How does my bed get delivered?

We don't want you to lift a finger so we will deliver your bed to your home, install it for you, and set up the app experience for you.


Will you remove my old mattress?

Yes, we are happy to remove your old mattress for you at no additional charge when we deliver your new BRYTE Bed.


Do I have to pay a separate set up fee?

We will arrange for home delivery, which will include complimentary in-home set up.