Frequently Asked Questions

General

Where can I try a BRYTE Bed?

We'd love to meet you in person! Please visit us at our flagship store at Bellevue Square, located in Bellevue, Washington and ask for a bed demo.


What are my payment options?

We accept credit cards or you can finance at the time of purchase. We do not accept cash.


When does my credit card get charged?

Your credit card will be charged at the time of purchase.


Do you have financing available?

Yes, financing will be available when you place your final purchase order before your product ships. You will be presented with various financing options at that time (based on your credit). Currently we are asking for a $100 deposit to secure your BRYTE Bed which can be purchased with credit card only.


When will the BRYTE bed be available for shipment?

We start shipping the BRYTE Bed in December, but depending on demand, your shipment may occur later. We provide you with a delivery timeframe when you complete your purchase and will reach out to schedule a delivery closer to the expected shipment date.


What is your return policy?

Your BRYTE Bed may be returned within 365 days from date of initial purchase provided your BRYTE Bed is clean and undamaged. All sales of the Special Edition Bed Frame are final. Accessories (i.e. products other than BRYTE Bed and Bed Frame) may be returned for credit within 90 days of purchase.


How do I process a return?

Accessories may be returned online or in our Bellevue Embassy (Showroom) or just send us an email at hello@bryte.com and we'll take care of the rest.


Do you have a store?

Yes, our stores are called Embassies. We currently have one Embassy located at Bellevue Square in Bellevue, Washington.


Do you offer discounts?

We rarely discount our products.


Can I get the same products in store and online?

Yes, most of our products offered in our Embassy are also offered online. However, we do offer some locally made products that can only be bought in our Embassies, specific to the communities where we have a physical presence.


What happens if I have a problem with my bed?

Don't worry, we've got you covered under our BRYTE-Hearted Guarantee. A complimentary 5-year care package is included. All you have to do is email us at hello@bryte.com, let us know what the issue is and a BRYTE Ambassador will contact you to see if we can remotely fix the problem first, and if not, we will send out a service rep to service your bed.


Do you offer a product care service and warranty?

We offer a complimentary five-year complete BRYTE Care package that covers the product and any service. We will also offer extended BRYTE care for up to 8 years.


How do I unsubscribe from BRYTE marketing emails?

You select the Unsubscribe link at the bottom of your email or go to bryte.com/pages/unsubscribe.


What's so special about the BRYTE Special Edition Bed Frame?

Our BRYTE Custom bed frame is available to purchase out of our Bellevue Showroom. It is made locally in the Seattle area and is hand built specifically for our bed so it fits like a glove.


What's the difference between the luxury form versus luxury soft pillows?

Luxury form is our performance line and Luxury soft is our every day line. It's really based on preference.


What's inside the down alternative pillow?

Alternative down. It is not real down, but rather a comfortable hypo-allergenic down alternative.


Do you offer Twin sized sheets? Do you offer Twin sized beds?

No we do not offer Twin sized beds or sheets. We offer the beds and sheets in Queen, King and California King sizes.


Do you sell just a fitted sheet?

Yes, we sell just fitted sheets if you prefer not to have the set.


Do you sell products other than beds?

Yes, in addition to our BRYTE Bed, we also sell sheets, pillows, duvets, and the book "Why We Sleep" by Matthew Walker, PhD.


I don't want the frame in store, can I order a different one?

We offer a BRYTE Special Edition wood frame that can be purchased in our Embassy, and a BRYTE Handcrafted Metal Frame that can be purchased in our Embassy and will be available online soon. Both fit the BRYTE Bed like a glove.


Where is the bed frame made locally?

The Special Edition BRYTE bed frame is hand made by a local craftsman, Jared Bolt at Boltworks located in Ballard, Washington.


How do I contact the store?

By phone; 425-453-1283 or by email; bellevuesquare@bryte.com


How can I purchase an extended warranty?

Email us at hello@bryte.com and we will send you a personal link to purchase the extended BRYTE Care Package for your BRYTE Bed.


How does the financing work?

We partner with Affirm. When you purchase the BRYTE Bed, you will be asked for a few pieces of information for a real-time decision. Checking your eligibility won't affect your credit score. You'll get a result in real time and know up front exactly what you'll owe, with no hidden costs and no surprises. Just select Affirm at checkout.


Product

Where are BRYTE Beds made?

BRYTE Beds are designed and made in the USA.


How long will your bed last?

We've designed our bed to last over ten years.


Does the BRYTE bed fit in my existing bed furniture or frame?

Yes, our bed works in most bed frames. We will call you before your bed is delivered to ensure it's a perfect fit.


If I don't have WiFi in my house, will the BRYTE bed still work for me?

Yes, the BRYTE bed will still work without WiFi, providing a comfortable, dynamic experience. However, some of the AIDEN learning improvement and reporting features will be disabled since they require WiFi connectivity to the BRYTE Cloud.


Does the BRYTE bed require electricity to work, and what happens if my electricity goes out?

Yes, the BRYTE bed plugs in to 120V power. But if the power goes out, the BRYTE bed is designed to still work as a bed, providing a comfortable experience. Without power, the adjustable and learning features will be disabled.


How long does it take the AIDEN to learn my personal sleep characteristics and improve my sleep?

AIDEN starts learning on the first night you sleep. AIDEN typically takes several weeks to initially learn your characteristics, but you can help accelerate learning by providing your helpful feedback on how you feel through the BRYTE app. The longer you sleep on the BRYTE bed, the more personalized and improved your sleep experience becomes. And AIDEN will also continue learn and adapt over the years, as your lifestyle, sleep behaviors, activity and body change over time.


How is my privacy protected?

The BRYTE system has been carefully designed to securely protect your identity and keeps your personal sleep data fully anonymous. When you choose to remain anonymous, BRYTE has no mechanism to create a link between a person's identity and their data. This means that you do not need to create a BRYTE account to enjoy the benefits of having your bed cloud enabled. You can create an account, if you choose to benefit from features such as improved easier data backup, email updates on your sleep, and more convenient smartphone migration, but the BRYTE account is not required.


Is the bed compliant with industry safety standards?

Yes, it is compliant with The Standard for the Flammability of Mattress Sets, The Standard for Household and Commercial Furnishings, UL, FCC, EMI, and EMC Standards, State regulated chemical restrictions, and our BRYTE internal standards for shipping, excessive wear, safety and use.


Do I need to buy a separate box spring or base foundation?

No. The BRYTE bed comes as a complete mattress and foundation base set. These are designed to work together as one system.


Can I override the automated bed controls?

Yes. The AIDEN system is designed to automagically manage your bed environment, but we also provide the setting options to turn off various auto features of the bed.


What kind of phone do I need to work with this bed?

The BRYTE app works on iPhone 6 and above, iOS 10+ and on Android 6 and higher. If you aren't sure whether the BRYTE app will work on your phone, please email us at hello@bryte.com.


How much power does the BRYTE Bed use?

The BRYTE Bed requires a three pronged outlet with 120V AC. The maximum power/current usage is 600W / 5A max. Typical operating power/current usage with Active Coils ON is 11W / 0.1A. With heating ON: 585W / 4.8A, and with cooling ON: 270W / 2.2A. On a typical day, assuming 2 hours of heating and 2 hours of cooling, the BRYTE Bed would utilize 80W. For any further inquiries, please email us at hello@bryte.com.


What if my phone dies, will my bed still work?

Yes, if your phone dies, the BRYTE bed will still fully function, providing the complete comfortable, dynamic experience. Your phone is used to tell AIDEN preferences and feedback, gain insights on your sleep, set your wake up experience, and enable on-demand features.


Can you tell when I'm being intimate with my partner?

No, that is just between you and your partner. The BRYTE system has been carefully designed to securely protect your identity and keeps your personal sleep and bed sensor data fully anonymous. When you choose to remain anonymous, BRYTE has no mechanism to create a link between a person and their data. We also included a special disable mode on your BRYTE app that disables the sleep detection feature on the bed.


Do you need a remote to use the bed?

All you need is your smart phone and the BRYTE app to fully utilize the BRYTE bed. No extra remote required.


Is the bed recording my conversations?

All data collected by the bed is only related to your sleep patterns and remains anonymous. Our system does analyze certain sounds only related to snoring and breathing after you are asleep.


Do I need a smart phone for the bed to work?

The BRYTE Bed will still provide a comfortable experience, however, in order to use the dynamic features and AIDEN, you will need a smart phone.


Will my bed eventually start to sag in the middle?

The Active Coils within the BRYTE Bed will continue to adapt and provide support for the lifetime of the bed. Say goodbye to sagging mattresses.


Does the bed run continuously all day?

No, the BRYTE Bed remains in idle mode during most of the day. During the day, your anonymous sleep data is uploaded to the BRYTE Cloud and analyzed in order to prepare for your next night’s sleep. Before you go to bed, the BRYTE Bed adjusts the bed temperature, adaptive surface and room temperature and lighting (optional). Once asleep, the bed adjust through the night to keep you sleeping soundly and again in the morning to wake you naturally.


How does the bed know when I'm asleep?

The BRYTE Bed uses a combination of motion, temperature and heart rate to detect when you are beginning to and have fallen asleep.


Is the bed safe for an infant to sleep on?

While the BRYTE Bed meets industry standard UL safety standards for beds, we recommend following the American Academy of Pediatrics safety standards for the optimal sleep environment for your baby, which recommends that infants sleep in a separate bassinet or crib until they are at least 2 years old.


How does the heating and cooling in the bed work?

The BRYTE Bed has an air-based heating and cooling system in each foundation base (left and right). Using air in the room, the BRYTE Bed will distribute the warm or cold air to the bed surface on each side selected.


What versions of Phillips Hue lights do you support?

We support Hue Bridge V2 ( Which was released on 6th October 2015 ). We do not support hue bridge 1.0.


What version of Nest Thermostat do you support?

We support the Nest Thermostat 4.x.


How does the bed track my sleep?

The BRYTE Bed uses a combination of safe, integrated sensors, embedded in the bed, that precisely detect heart rate, respiratory, and motion which can be used to track your sleep stages and analyze the quality of your sleep. This includes knowing when you have fallen asleep and when you wake up.


How does the bed track my heart rate?

The BRYTE Bed uses a combination of safe, integrated sensors, embedded in the bed, that precisely detect heart rate, respiratory, and motion which can be used to track your sleep stages and analyze the quality of your sleep. This includes knowing when you have fallen asleep and when you wake up.


Shipping & Delivery

When can I expect my BRYTE Bed to arrive?

The BRYTE bed is available for shipping. You will receive an email one week before your bed is about to ship. We promise it is worth the wait!


Where do you ship to?

We ship to anywhere in the Continental United States. We do not ship to Alaska, Hawaii or outside the U.S. at this time.


Do you charge for shipping?

We offer free shipping anywhere in the Continental United States.


How does my bed get delivered?

We don't want you to lift a finger so we will deliver your bed to your home, install it for you, and set up the app experience for you.


Will you remove my old mattress?

Yes, we are happy to remove your old mattress for you at no additional charge when we deliver your new BRYTE Bed.


Do I have to pay a separate set up fee?

We will arrange for home delivery, which will include complimentary in-home set up.


Will I have to set it up myself?

With the purchase of the BRYTE bed, we will provide complimentary in-home set up. We will also remove your old mattress per your request. A BRYTE Care specialist will contact you to set up in-home delivery.